Tommie Copper Mattresses FAQs
How will my mattress arrive?
Your new Tommie Copper® mattress will be compressed in a shipping box and arrive on your doorstep via Fed-Ex or UPS with contactless delivery.
How big is the box that the mattress arrives in?
Tommie Copper® mattresses are compressed, rolled, and shipped in a 20" x 20" x 40" box. Our mattresses range in weight from 100-150 lbs. The provided tracking number will allow for you to prearrange for help with moving the larger size box, if needed.
How long does it typically take to receive my mattress?
Tommie Copper® mattresses are handcrafted and made-to-order in the United States. We typically need 7-10 days to craft your mattress. Transit time can take 1-5 business days via UPS or FedEx.
Where are Tommie Copper® Mattresses made?
All Tommie Copper® mattress material is 100% made and sourced in the USA. All mattresses are constructed at one of our six US facilities.
What is Copper Znergy® Fabric Technology?
Copper Znergy® is a patented fabric technology that infuses the fabric with copper and zinc to provide permanent anti-odor benefits.
Do you take away my old mattress?
We currently do not offer any haul-away services for existing mattresses.
How long can I keep my Tommie Copper® Mattress in the box?
Remove from packaging within 2 weeks of receiving the mattress to prevent damage from long-term compression.
How do I unpack my mattress?
Unfold the mattress and use only the included letter opener tool to carefully remove the plastic. Attempting to use any other object to open this mattress may result in unintended damage and will void the warranty.
Can I use my mattress right away?
Your Tommie Copper® Mattress will take up to 3 hours to fully expand.
What type of base should I use for my mattress?
Your Tommie Copper® mattress will feel great on traditional mattress foundations, box springs, and platform bed frames. You want to ensure that slats have adequate center support and that they are no more than 4 inches apart. Foundations should have little give or flexibility.
What if I do not like my mattress?
Tommie Copper® offers a 100-Night Sleep Guarantee. Sleep on your mattress for 30 days to allow your body time to adjust to your new bed. During the remaining 70 nights, if you decide your new mattress is not the right one for you, then we will send someone to pick it up and give you a full refund.
How do the fire barriers work?
The manufacturer uses nontoxic materials in the fire barriers for the safety of your health. They use cotton & rayon (the same materials used in clothing) which create a barrier as they melt but do not burn. These act as a thermal barrier, so the internal components do not get exposed to the heat. All Tommie Copper® Mattresses are tested at Underwriters Laboratory, the largest testing facility in the US.
How do I maintain my Tommie Copper® Mattress?
Your Tommie Copper® is a one-sided mattress, which means it is a NO-FLIP bed. You can rotate it from head to toe after you have had it for about 6 months, then once a year. In order to prevent breakdown, we strongly recommend you protect your mattress with a waterproof mattress protector. This will keep sweat, liquids, and stains off your Tommie Copper® mattress and keep your warranty intact.
Are Tommie Copper® Mattresses CertiPUR-US® Certified?
Yes! The foams used in our mattresses are all CertiPUR-US® certified. This means the foam has been tested to meet the CertiPUR-US® rigorous standards for emissions, content, performance, and durability. Specifically, the foam is:
- Made without ozone depleters
- Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
- Made without mercury, lead and heavy metals
- Made without formaldehyde
- Made without phthalates regulated by the Consumer Product Safety Commission
- Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
- For more information on CertiPUR-US® please visit https://certipur.us/
Customer Service:
To order a Tommie Copper Mattress, please visit https://www.tommiecopper.com/sleep or call 1-855-692-8291
For questions, concerns, and shipping information for a Tommie Copper mattress that you have already purchased, please call 1-833-866-2337
Returns & Exchanges
What is a 100-Night Sleep Guarantee?
Tommie Copper® offers a 100-Night Sleep Guarantee. Sleep on your mattress for 30 days to allow your body time to adjust to your new bed. During the remaining nights, if you decide your new mattress isn't the right one for you, then we will send someone to pick it up and give you a 100% full refund. Our 100-Night Sleep Guarantee only applies to items purchased directly on this website with a limit of three 3 items per year per household (1 year from order date). If you would like to exchange your Tommie Copper® mattress for a different comfort we are happy to allow one exchange per order. In the instance of an exchange, your 100-Night Sleep Guarantee remains from the date you received your original order. In order for your mattress to be eligible for returns or exchanges, the mattress must be free from stains, soiling or other damage. We highly recommend you protect your mattress with a 5-sided waterproof mattress protector to avoid unwanted stains and damage.
Do Tommie Copper® mattresses come with a warranty?
Your new Tommie Copper® mattress is covered by a 10-year limited warranty.
What is included in the warranty?
The mattress warranty is exclusive to mattresses sold in the United States and covers defects due to faulty workmanship or material defects, subject to limitation in this warranty.
Does the warranty have any limitations?
Tommie Copper® warranties that it will, at Tommie Copper®’s option, replace the purchaser’s Tommie Copper® mattress sold in the United States if it is defective due to faulty workmanship or material defect, subject to the limitations in this warranty. Tommie Copper® undertakes no responsibility of the quality of the goods except as otherwise provided in this warranty. There are no other warranties beyond Tommie Copper®’s warranty described hereof.
This mattress warranty extends to the original purchaser of any mattress. All Tommie Copper® warranties, including any implied warranties, are valid only for the period of time the mattress is owned by the original purchaser of the mattress. The “original purchaser,” for the purposes of this mattress warranty, is the first purchaser of the mattress from Tommie Copper® or a Tommie Copper® authorized retailer. Please retain a copy of your receipt as proof of purchase. All Tommie Copper® limited warranties are not transferable.
The warranty is valid only if the law tag is attached and the law tag has not been altered or tampered. An attached, unaltered law tag is required to identify the mattress. The limited warranty is void if the mattress cannot be properly identified.
A mattress that is packaged in a compressed and rolled manner, also referred to as a “bed-in-a-box” product must be opened within two (2) weeks of receiving the mattress to prevent compression for an extended period of time. A mattress that is compressed for a prolonged period will have structural damage and/or condensation from being packaged for an extended period of time resulting, but not limited to mold, odors, and/or discoloration that is not covered under the mattress warranty.
Tommie Copper® mattresses are designed to work on a firm surface that is structurally capable of supporting the weight of the purchaser’s Tommie Copper® mattress and user(s). This limited warranty is based on tests conducted on Tommie Copper®’s mattresses and approved foundations, box springs or bases. If the purchaser uses an inappropriate foundation, box spring or base as determined by Tommie Copper®, the limited warranty, without limitation will be void. Tommie Copper® will require purchaser to provide proof of the quality of the foundation, box spring or base used in conjunction with the mattress if purchaser makes a claim under this limited warranty. Any stains, abnormal abuse or unsanitary mattress, as determined by Tommie Copper® will void any Tommie Copper® warranty.
The limited warranty covers the following if the mattress has been determined to meet all previous requirements as stated in the limited warranty.
Any visible indentation equal or greater than one and one-half (1.5) inches that is not associated from the result of a faulty, improper or unsupportive foundation, box spring or base.
A proper bed frame must provide substantial support for both the mattress, foundation and user(s). A proper bed frame is defined, for the purpose of this limited warranty as having a least five to six (5-6) leg support for a Queen, Eastern King, and California King mattress, four (4) leg support for Twin and Full mattresses.
For Queen, Eastern King, and California King slatted style bed frames, there cannot be greater than five (5) inches between each slat in order to provide ample structural support for the foundation and user(s).
Any cosmetic damages to the mattress not caused by normal wear and tear and that affects the performance of the mattress.
The limited warranty does not cover:
A normal increase in softness due to normal usage
Comfort preference. Tommie Copper® does not make any guarantees on the feel preference of any mattress. Any comfort level description of any mattress is solely provided as a guideline and Tommie Copper® does not guarantee the firmness or softness quality of any mattress.
Physical abuse or damage to the structure and/or materials, including, but not limited to burns, cuts, tears, and/or liquid damage.
Mold, odors, and/or discoloration caused by abnormal care including, but not limited to liquid spills, improper ventilation, including, but not limited to humid climates and/or areas where the mattress is exposed to excessive water or humidity.
Damage associated with an improper bed frame, foundation, box spring or base as determined by Tommie Copper®.
Any sample or floor models, custom made mattresses or mattresses purchased from unauthorized resellers of Tommie Copper®.
Mattresses sold by unauthorized retailers or any resellers.
Any approved warranties will be issued a replacement mattress.